SHIPPING POLICY
At Crestano, we are committed to delivering your order with precision, care, and efficiency. Please review the details below regarding our shipping process.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.
Please note that during product launches, promotional periods, or high-demand seasons, processing times may be slightly extended.
2. Shipping Within the UAE
Estimated delivery time: 1–3 business days
Delivery is handled by trusted courier partners.
Same-day or next-day delivery may be available in select areas.
Shipping fees (if applicable) will be calculated at checkout.
3. International Shipping
We offer international shipping to selected countries.
Estimated delivery time: 5–10 business days
Delivery times may vary depending on destination and customs processing.
Please note:
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
Crestano is not responsible for delays caused by customs clearance procedures.
4. Tracking Information
Once your order is dispatched, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to reflect in the courier system.
5. Incorrect Address
It is the customer’s responsibility to ensure the shipping address is accurate at the time of purchase.
Crestano is not responsible for orders delivered to incorrectly provided addresses.
If you notice an error in your address, please contact us immediately at:
6. Delivery Delays
While we strive to meet estimated delivery timelines, delays may occur due to:
Weather conditions
Customs clearance
Courier operational issues
Public holidays
We appreciate your patience in such circumstances.
7. Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery with:
Your order number
Photos (if damaged)
We will investigate and assist you promptly.
8. Refused Deliveries
If a delivery is refused by the customer, any return shipping costs or duties incurred may be deducted from the refund amount.
Important Notice
Once an order has been marked as delivered by the courier, Crestano cannot be held responsible for lost or stolen packages.