Refund policy

At Crestano, we take pride in delivering premium products crafted with precision and care. If you are not fully satisfied with your purchase, we offer a 7-day return policy under the conditions outlined below.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in original condition

All original packaging, tags, and labels must be intact

The item must not show any signs of use, damage, or alteration

Returns that do not meet these conditions will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

Items marked as Final Sale

Customized or personalized products

Gift cards

Items damaged due to misuse or improper care

3. How to Request a Return

To initiate a return, please contact us at:

info@crestano.ae

Include:

Your full name

Order number

Reason for return

Photos (if applicable)

Our team will review your request and provide return instructions.

Please do not send items back without prior approval.

4. Return Shipping Costs

UAE orders: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

International orders: Customers are responsible for all return shipping costs, customs duties, and import fees.

Shipping fees are non-refundable.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval status.

If approved:

Refunds will be processed to the original payment method

Processing time: 5–10 business days (depending on your bank or payment provider)

Crestano reserves the right to refuse returns that do not meet our policy standards.

6. Exchanges

We currently offer exchanges for:

Size changes (subject to availability)

Defective or damaged items

If the requested size is unavailable, a refund will be issued instead.

7. Damaged or Incorrect Items

If you receive a defective or incorrect item, please notify us within 48 hours of delivery.

Include clear photos and your order number.
We will resolve the issue promptly.

8. Late or Missing Refunds

If you have not received your refund after confirmation:

Check your bank account again

Contact your payment provider

Then contact us if the issue persists

Final Notice:

Crestano reserves the right to decline returns that do not comply with this policy.

Our commitment is to maintain the highest standards of quality and service while ensuring fairness to all customers.